Home Media Professionals Online – Return Policy

Within 30 days of receipt of this shipment, you may return:

• For money back or exchange, any new, unopened product (your choice).

Within 15 days of receipt of this shipment, you may return:

• For money back or exchange (your choice), any product in its original condition and packaging, excluding opened CD, DVD, or software.

We will issue a full refund or exchange of items (your choice) that meet the above conditions. Shipping costs can only be refunded if the return is a result of our error. While most of our shipping is FREE return will incure the actual shipping cost. Opened items returned after the 15-day period are subject to a minimum 20% restock fee to increase after 30 days. Unopened items returned after the corresponding 30 day period are also subject to a minimum 20% restock fee. Restocking fees can be increased in instances where there is excessive wear & tear, damaged packaging or if the item is over the corresponding return period.

All returned products must have a Return Merchandise Authorization Number (RMA#). Please call us to receive this number at 888-998-7708 or contact us through our website. Please have a copy of your receipt in-hand when calling and we will do our best to accommodate you. You can also use Live Chat or email us. We want your business and will make this as simple and as friendly as possible.

Any product returned without an RMA, with missing or damaged original contents, opened software, or false claims of damage or working condition will be assessed a minimum 20% restocking fee.

Certain items are Factory Service only and cannot be returned to Home Media Professionals  per the manufacturer. Please consult the product packaging or a Home Media Professionals Customer Service Representative for further information.

Refusing A Package

If you should place an order with Home Media Professionals and then refuse a package for any reason other than damage to the merchandise in the box, please know that you will receive a refund for the amount of your original transaction less any shipping charges Home Media Professionals incurred in getting the package to you originally as well as the cost of the return shipping.

Packaging A Return

After receiving an RMA#, you have 7 days within which to have the item shipped and/or postmarked for return (actual shipping time will not count against your Return Time Period). If your return is not sent out within that period of time, Home Media Professionals reserves the right to assess a restocking fee or refuse return of the product.

• Please Write RMA# on shipping label provided with your order. (Please Do Not Write On The Box!).
• Pack the product in its original packaging with all original contents.
• For your protection, we recommend you insure your shipment.
• Your return will not be accepted without the RMA# clearly marked on the shipping label.

Our Address To Return Packages: